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Customer Satisfaction Feedback
You are providing feedback to
-- Select Employee Name --
Angela Flores, Executive Sales/Order Entry Clerk
Angelique Jackson, Customer Relations Executive
Atul Patel, President
Carlos Gonzalez, Executive Shipping/AP
Edgar Catalan Giron, Production Manager
Edward Siaotong, Customer Relations Supervisor
Judy Lopez, Front Desk Operator
Laddavan Orutsahaij, Accounts Manager
Lenie Jose, Executive Order Entry
Phily Austria, Graphic Designer/IT
Sarina Vital, Customer Relations Executive
Silvia Escobar, Executive Order Entry
Sunil Patel, CEO
or Select Department
-- Select Department --
Accounts
Customer Relations
IT
Management
Order Entry/Confirmations
Production
Sales
Shipping
Company Name *
:
Account Number
:
Contact Person *
:
Email Address *
:
Sales Order #
:
Preferred Contact Number *
:
My call was handled
promptly
by my customer relations executive. *
Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
The customer relations executive was courteous and professional. *
Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
The customer relations executive understood my inquiry or issue. *
Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
My inquiry or issue was handled to my satisfaction.*
Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
The customer relations executive had good product and technical knowledge. *
Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
The customer relations executive was clear and easy to understand. *
Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
I am satisfied and would recommend your customer service to others.*
Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
Overall, how would you rate your experience with our customer relations executive? *
Excellent
Good
Average
Poor
Very Poor
Additional Comments:
(Please select one major issue and submit your comments.)
Customer Services
Estimates
Sales Order Confirmations
Shipping
Pricing/Discounts
Product Design
Product Quality
Product Fabrication
Product Finishing
Product Packaging
Invoicing/A/R
Others
Thank you, from all of us at Orion, for your business and for your valued feedback.
We always understand that you have choices in drapery hardware vendors, and your selection of Orion is truly appreciated.