Orion A leader In Decorative Drapery Hardware, wood drapery sets, iron drapery hardware

1. PRICES
  1. All prices (except Promotional Items) listed are retail prices in US$ and are FOB warehouse.
  2. Prices and Terms of Sale are subject to change without notice.
  3. Prices and specifications are subject to corrections resulting from errors, omissions and modifications.
2. TERMS
  1. Customer accounts are opened under the following terms : Cash on Delivery (COD), Payment Before Delivery (Proforma), or Credit Card (Visa, MasterCard, Discover, or American Express).
    1. Credit Card accounts give specific permission to the Company to charge credit card upon completion of order
    2.Cash on Delivery (COD) accounts will be charged a COD fee of $10.00 on all shipments. This does not include Will Call orders.
  2. On specific orders the Company may require a 50% deposit prior to commencement of manufacturing.
  3. A $50.00 fee will be charged for any returned checks.
  4. Late payments on a Net 30 account will cause the account to become COD, Payment Before Delivery (Proforma), or Credit Card. A late fee of $20.00 PLUS 1.5% interest per month (18% per annum) will be added to all invoices not paid within 30 days.
  5. Interest charges are applied on the 45th day from date of shipment.
  6. The Company reserves the right to review and change account terms at any time.
  7. Any and all legal or collection costs that are incurred in curing past due accounts will be the sole responsibility of the customer and will be added to outstanding account balances.
  8. All requests for credit on invoices that are priced incorrectly or contain other invoicing errors should be sent to the Company in writing within 30 days of the invoice date.
3. ORDERS
  1. New Orders
    1. To ensure correct ordering information, we prefer that all orders be faxed using Drapery Hardware Order forms.
    2. The Company has provided a comprehensive Ordering Information Guide for its products. Please review it carefully before placing an order.
    3. Review orders for accuracy and completeness before sending.
    4. Manufacturer's best judgment will prevail on order details not provided before processing an order.
    5. Any errors or omissions are the customer's sole responsibility.
    6. Verbal orders will NOT be accepted at any time.
    7. Orders can be sent via fax, standard mail or e-mail.
    8. Orders received by 12:00 Noon Pacific Time will be deemed to be received on that business day.
    9. Incomplete or orders with questions will be deemed to be received on the date that all queries have been answered and the order is complete.
    10. Duplicate orders sent and executed will be the customer's sole responsibility.
    11. The Company will attempt to fax Order confirmation to customers within 72 hours of receipt of order.
    12. All customers with a physical presence in California are required to have a valid Resale Certificate on file with the Company.
      1. Sales Tax will be charged on orders from California customers not having a valid resale certificate on file with the Company

  2. Order Changes/Revisions
    1. All revisions and changes MUST be in writing, and should be submitted via fax or e-mail.
    2. Customer changes and revisions will NOT be accepted after 5 working days from order receipt.
    3. Changes and revisions on any rush order will not be accepted after 24 hours from order receipt.
    4. There will be a $20.00 charge for customer changes received more than 48 hours after the original order.
    5. There will be NO charge for changing shipping instructions up to the scheduled ship date.
    6. There will be NO charge to add items to an order up to 2 working days from order receipt.
    7. There will be NO charge for making changes that stem from clarification of orders.
    8. Any changes or revisions may affect the shipping date.

  3. Order Cancellations and Hold
    1. Since all orders are hand-made, custom to order, no cancellations or holds will be accepted after 5 business days from date of order.
    2. Any orders cancelled or held beyond 48 hours of placing the order will be subject to a cancellation charge of $25.00 plus a 35% restocking fee.The same will be charged at 100% after 5 days.
    3. Any custom items, such as cut rods or cornices, cannot be restocked and are NOT refundable.
    4. Rush orders cannot be cancelled or put on hold.
    5. All requests for order hold or cancellation must be sent in writing.
4. PRODUCTION/DELIVERY
  1. Due date listed on the sales order confirmation or given verbally by Customer Service indicates that the order will be shipped or ready for Will Call at the END of that business day.
  2. Standard orders should ship within 15 working days of order receipt and finalization of specifications.
  3. Rush orders are accepted on a limited basis. These should be handled as an exception and not a rule. Rush orders may be refused for any reason whatsoever. Rush orders surcharges are :
    1. 25% on orders shipped 8 working days from order receipt.
    2. 50% on orders shipped 5 working days from order receipt.
    3. 48-hour delivery is possible on a case-by-case basis at 100% up charge. Please call for confirmation.
  4. Scheduled ship dates are based on production variables and are difficult to expedite.
    1. Any date changes will incur the change charge as delineated above
  5. Nature of order will be taken into account when assigning scheduled ship dates.
  6. All orders are shipped FOB warehouse. Delivery charges are to customer's account.
  7. Shipping charges include handling and packaging charge.
  8. Certain orders may require additional packaging and/or special handling, which will be an additional charge on the order.
5. WILL CALL ORDERS
  1. Due date listed on the sales order confirmation or given verbally by Customer Service indicates that the order will
  

    be ready for Will Call at the END of that business day. Please plan to pick up the order on the following business day.
  1. All Will Call orders will be invoiced and mailed on the date that the order is completed and will be due according to the customer's account terms.
  2. Accounts with Payment Before Delivery (Proforma), COD or Credit Card Terms must pay for their Will Call orders in full at time of pick up.
  3. Will Call orders should be picked up within 2 weeks of completion.
  4. Will Call orders not picked up within 3 weeks of completion will be subject to a stocking charge of $20.00 per week.
  5. Will Call orders not picked up after 6 weeks will be returned to inventory and will be subject to a 50% production fee.
  6. Please confirm that the order is complete before arriving to pick up.
6. RETURN POLICY
  1. No product will be accepted for return without prior authorization. Please call your Customer Service Executive prior to returning any merchandise.
    1. The Customer Service Executive will issue a Return Merchandise Authorization (RMA) #.
    2. The RMA # MUST be noted on all packages that are returned to the Company.
    3. If the return is due to Company error or omission, a call tag will be issued for picking up material to be returned.
    4. Shipping charges on all returns other than defective or damaged merchandise will be borne by the customer.
  2. Rings, standard brackets and finials will be accepted for return.
  3. With the exception of defects and damages:
    1. Orders made to customer's specifications cannot be returned.
    2. Rods cut to customer's specification are NOT returnable.
    3. The customer will pay a 35% restocking fee.
  4. On applicable items, credit for returns will be issued.
    1. Credit for restocked items is "on account". and will be applied against open invoices and/or future order. At no time will there be a cash/check/credit card refund.
  5. No return request will be accepted after 30 days from invoice date.
7. DEFECTIVE MERCHANDISE
  1. Orders should be checked upon receipt.
    1. Any defective or missing material should be reported within 1 week to the Company.
    2. Customer should refuse all packages that have visible damage or are open and may be missing items.
    3. Any missing packages should be reported to the Company within 48 hours of receipt of order.
    4. The Company will be responsible for any shipping related claims.
  2. The Company will repair or replace any defective merchandise at its sole discretion.
  3. The Company will be responsible for any freight charges to return defective merchandise.
    1. RMA # and a Call Tag will be issued by the Customer Service Executive.
  4. If, upon examination, the merchandise is found to be NOT defective, the customer will be charged freight.
8. INSTALLATION
  1. It is of the utmost importance that all the Company products be installed properly.
  2. For questions regarding securing products to a particular surface, please consult a professional installer.
  3. The Company will not be responsible nor liable under any circumstances for installation or any costs relating to installation, removal, or reinstallation. The Company will only repair or replace any defective or damaged product.
9. FINISHES
  1. All finishes are done by hand, thus some variation in tone and appearance will occur.
  2. All product prices include finishes. Please see the Price List for Finish Groups.
  3. The Company can custom match most finishes.
    1. All custom finishes will require a strike-off approved by the customer before the Company finishes the product. A one time net charge of $40.00 will apply to the strike-off.
    2. When ordering, please refer to Product pricing in the Custom Finish Group.
  4. The lithographic color reproductions presented in the Price List may not accurately reflect the true tones, lusters and depths of the finishes. Please refer to finish samples (color selector) for a more accurate representation.
10. CUSTOM ORDERS
  1. The Company is a true custom manufacturer and as such we are able to manufacture products to almost any specification.
  2. Any item that varies from the specifications published in the Company Catalogs and Price Lists will be subject to a minimum customization charge of $30.00 per item retail.This should be added to the standard cost of the product.
  3. If the customization charge is greater than $30.00 per item retail, the Company will contact the customer with a price quote and wait for approval before proceeding with the order.
11. WARRANTY
  1. The Company offers a standard limited warranty on all merchandise to be free from manufacturing defects for a period of one year from the date of purchase.
  2. This warranty does NOT apply to normal wear and tear, damage from mishandling, abuse, or exposure due to climatic conditions.
  3. This warranty specifically excludes any product that is used in an external environment.
12. EFFECTIVE DATE
  1. These Terms of Sale are effective as of April 1, 2005.
  2. These Terms of Sale may be revised, amended, or replaced at any time at the Company's discretion.
13. DISCLAIMER
  1. The Company endeavors to provide accurate information in all of its Catalogs and Price Lists. However, the Company is NOT responsible for any errors or omissions of any kind, nor is the Company liable for any charges that stem from any errors or omissions on its part.
  2. All orders placed with the Company are governed by the Terms of Sale in effect at the time of ordering.
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